The Computing and Information Systems group provides computer support and technology solutions for Physics & Astronomy department faculty, students, and staff. This website is the starting point for questions regarding your workstation, software, or other technical concerns.
General hours are Monday through Friday from 8am to 5pm. For help accessing e-mail, connecting to department resources, or other common questions, please see our database of tutorial articles by clicking "How-To Articles" in the main menu above. If your question is not answered by a tutorial article, please submit a support request by clicking "New Support Request" below.
Are you working remotely?
March 27, 2020: To control your Zoom meetings and sessions, read this helpful article so you can keep your Zoom sessions productive and free of uninvited guests.
March 25, 2020: Click here for student remote learning resources: https://www.teaching.ucla.edu/resources/student-remote-learning
Watch this six-minute demo of how to use Zoom from Caroline Kong of UCLA Social Science Computing.
March 23, 2020: Our colleagues at Humnet, the UCLA Humanities Group, are offering several online courses that could be helpful:
Turnitin and CCLE Online Workshop (Monday March 23 - Thursday March 26, 1:00-2:00pm): https://ucla.zoom.us/my/orc1040
QB2 Quiz Bank Builder Online Workshop (Monday March 23 - Thursday March 26, 2:30-3:30pm) https://ucla.zoom.us/my/orc1040
Don't forget to check online courses available all week at https://www.adminvc.ucla.edu/events
March 18, 2020: Some helpful links for remote teaching and learning:
- Teaching remotely: https://ccle.ucla.edu/course/view/teaching-remotely
- Quick tips: https://docs.google.com/document/d/1mgNl35ji5hykc8BOG2ltT7vEO8r-8WbgbakaHPBYVRU/edit
March 17, 2020: CCLE has put together a comprehensive guide to using Zoom. You can find it here.
March 16, 2020: If you're a student and will be taking exams via CCLE online, this guide may be helpful for you.
For students, faculty, and staff, find a list of online CCLE workshops here. This schedule covers the period from March 16-26.
March 13, 2020: For faculty CCLE has put together a new webpage "Resource for Teaching Remotely" that includes information about remote lecturing, exams, communication with students, and other helpful material. Please click this link to navigate to the resources site.
CCLE is also offering online workshops for those needing help with course-related remote features: https://ucla.zoom.us/my/uclahelp. These workshops are available weekdays during March from 10-11am and 2-3pm.
Zoom help: Some users are trying to create single individual Zoom accounts for online meetings. Please note: Do not sign-up for a new Zoom account for the Online Transition. A PRO account is automatically generated when you first visit the Single Sign On (SSO) service found at:
https://ucla.zoom.us/ <- use only this link or SSO in the Zoom APP to access Zoom.
You can also consult this instructional guide for information about using Zoom for office hours, recording lectures, breakout rooms, and proctoring exams.
Are you new to Physics & Astronomy?
If you're a new faculty or staff member, this webpage will help guide you on subjects such as email setup, VPN, web development, computer hardware and software, and UCLA computing resources.
How to deal with spam
Spam email reporting procedure:
- Login to webmail (https://webmail.pa.ucla.edu)
- Find the spam message in your Inbox
- Mark it as "Spam"
- Go to your Junk folder
- Find the message and forward a copy to our new spam reporting email address: email@example.com
"Not Spam" (Ham) email reporting procedure:
- Login to webmail (https://webmail.pa.ucla.edu)
- Find the legitimate message in your Junk folder
- Mark it as "Not spam"
- Go to your Inbox
- Find the message and forward a copy to our new ham reporting email address: firstname.lastname@example.org
When to report spam?
It's also important to note that we don't really need to be informed when things are working as intended, but instead only if the messages were not properly sorted. So you really only need to follow the reporting process if:
It is a message you wanted in your Inbox, but it arrived in your Junk folder instead
It is a spam message that arrived in your Inbox, but it should have gone into the Junk folder instead.
Also be aware that if you are forwarding email anywhere, the forwarded mail is NOT filtered at all! The spam filter is only applied for our local Physics & Astronomy mailboxes.
How to keep your email account safe
It's become more common these days for computer account hackers to try to hijack email accounts. Typical methods involve sending you an "official-looking" email to ask for your account information, such as your login ID and especially your password. Or sometimes the email suggests your account is full and asks you to click a link to access your email.
Are you a student? Read about some scams that particularly target students.
More recently hackers have become creative. Have you received an email that asks you to click on a link to confirm an upcoming shipment...one that you are definitely not expecting?
Did you receive an email asking you to click on a link to upgrade your email account, claiming that if you don't, your account will be suspended?
Or how about a veiled attempt at extortion, claiming that compromising video of you will be made public unless you pay a "ransom" in bitcoins or some other questionable currency?
If you're a student, has someone contacted you about hiring you for a service and wants to pay you with a check that's more than you're charging them? Are they urging you to deposit it and sent them the balance?
These are all scams, and they're common. Each of them hopes to trick you into clicking on a link where you'll be prompted to share your password or your login credentials to other sites.
Don't fall for these tricks!
You can avoid these attempts when you read this guide to help you distinguish safe emails from dangerous ones...and never send your password to anyone in an email.
For computing-related issues and questions such as: